Allowances (where applicable)

Some contractors who are coordinating a

significant build (such as an extension or new

build property) will provide an allowance

to the customer in respect of the

electrics needed.

 This will usually reflect the basic electrics

 required in a room. For example,

an extension to create a utility might need,

 as a minium, a centre light in the ceiling

and a number of sockets for powering

appliances. Therefore the allowances

 for this room could be one centre light

 with a white switch and two white

double sockets. 

However, we often find that customers

 require a higher specification of

electrics to reflect the quality

 of the overall project. In the

example above, this might mean

 that the clients choose three down-lights

in the ceiling rather than a centre light

andnmight have an extra double socket

 and require the outlets to be in a chrome finish

rather than white.

The result of this is that the client

 has some of the allowances (eg the two

 double sockets) but doesn’t have

 other things (eg the centre light)

 and then has additonal items

 (eg the down-lights, additional double

 socket and the enhanced outlets).

We found that trying to document this

was resulting in significant confusion

 with the understanding of our

 quotations and invoices

 as customers were seeing items

 they weren’t having

 being included and then

 removed from the quotation.

Since 2016, we have used a different

 approach to simplify this. We

now take the allowances list

 provided by the builder

 and work out the monetary

 value of this. In our quotations

we cost the items that the client

 has actually selected and then

 deduct the monetary value of

 the allowances provided from

 the overall cost. This way the

 quotation and invoice clearly

 follow the customer choices and

 not the builder allowances.

For example, in the utility example

above,  the cost of the builder

 allowances of a centre light

and two double sockets might be

£150.00 plus VAT, whereas, the

 cost of the items actually

required by the customer

 may be £340.00 plus VAT

– in this case they would

ultimately be billed for £190.00

 representing the net cost of

 the extras they have selected.

 The quotation and invoice will

 list (item by item) the

electrics the customer is

actually having and provide

a total cost. We will then

deduct the value of the builder

allowances to leave a

 net cost payable by the

customer which we refer to

 as the “client extras”

(ie everything over and above

 what the builder is paying for).

* The figures shown above are for

illustrative purposes only

and do not reflect the

actual cost of the work carried-out.

We trust that this explanation clarifies

the situation but should you have

 any questions regarding

 allowances and client extras

 then please ask for these to be

clarified before any work commences.

Quotations

Our quotation is valid for thirty days

 from the date shown on the quotation.

Should we be instructed to carry out

 work after this point we are happy

 to issue a revised quotation before

work commences, upon request.

The pricing of itemised quotations

assumes that all elements of the work

are instructed as our fixed costs

are spread across all the items.

 Where a customer chooses to

 instruct us for only some

 rather than all the work

then we reserve the right

to amend the pricing of

the individual items accordingly.

Any errors in our quotation (whether

discovered by the company or

the customer) will be corrected so

 that neither party is disadvantaged.

Where a product brand is detailed in

a quotation, we reserve the

right to substitute this

for another of equivalent quality

(in our opinion) should, for any

reason, we be unable to source

 the original brand in time for

installation. Where lighting

units quoted are based on our

 estimate from an architect’s

drawings, it may transpire that the

actual number required to provide

the appropriate level of lighting may

turn out to be greater which will

result in an amendment to the

 quotation and total cost.

Please be aware that due to the bespoke

nature of gate installations, we would

request written acceptance of the

 quotation by the customer.

Three weeks before manufacturing

commences, we will require a deposit

paymentof 25% of the total cost with the

balance  due upon completion.

Both the deposit and balance can only

be paid by bank transfer.

Once manufacture has

 commenced the order cannot

be cancelled

 and must be paid for in full.

The cost of installing client-supplied

light fittings assumes that this can be

undertaken using our standard tools. Should

specialist equipment need to be hired

 (for example – platforms)

then this must be organised and paid

 for directly by the client.

When installing client-supplied

light fittings (or any item with easily

breakable parts), our service

 is limited to the connection

 and fixing of the core fitting

 itself and checking that

 it operates correctly.

 We will not attach any shades

 (glass or fabric) that come

 with the fitting nor any

 client-supplied bulbs due

 to the risk of breakage.

Where a quotation makes

 reference to using existing cabling

 for an installation, this

 is on the assumption

 that the cables are suitable for

 the new purpose and

meet current regulations.

 Should it transpire that this

 is not the case then the

 price of the installation wil

l be increased to cover the

 cost of the new cables.

Our quotation will include the

 replacement of an existing

 consumer unit when

 we believe that this does not meet

 current legislation or any alterations

 needed to include it in the specification

could pose a risk to us or

the home-owner or if we feel

 that within a time-scale of five year

s the unit is likely to or could

 pose a safety risk to the property

 and/or its occupiers.

We work with a variety of

 industry partners and may

 introduce their services to

customers or be introduced

 to new customers by them. The

 additional services from the

 partner companies may be

 complementary to the work we

 are undertaking or distinctly

 separate. Each company will

 quote individually for the work

that it will undertake and

each company will subsequently

invoice the client for their

work only. This means that the

customer may receive a number

 of quotations and/or invoices

for the work that they

choose to commission. We will never

 include the  cost of another company’s

work in our quotation or invoice

 and the client will have a

separate legal and contractual

relationship with each of the

companies who do the work.

In larger projects such as extensions,

 new-build or property remodelling,

 the electrical work we undertake

 will comprise two elements:

 first-fix and second-fix.

First-fix covering the

core cabling and installation

 of the hidden items (back-boxes etc.)

 whilst second-fix includes the

 installation of the outlets and sockets

(often following plastering).

Dependent  on the size of the project

 the time between these two parts

 can vary from weeks to

months. Our quotation will

 cover the cost of the two

 visits for first-fix and second-fix.

For client convenience, when we

undertake a rewire we will normally

 look to do the first-fix and

second-fix stages concurrently

 (effectively having one visit albeit

spread over a number of days).

However, there are often times

 when we need to make an

 additional visit. This is often

 related to the installation of a

 kitchen or bathroom where we

 were previously able to carry out

most  of the second fix but need

 to return to finalise work after

 kitchen fitters have installed cabinets

 or bathroom fitters have installed

 sanitary ware. However, there can

 be many reasons  why an additional

visit is subsequently required

 that was not planned or quoted for.

In these circumstances, each additional

 visit will be chargeable (either through

 our Call Out Visit charging

structure if a short visit or through

 an additional quotation if a more significant return).

Where we supply technology products

 (such as, but not limited to, CCTV

 systems, security cameras,

 video doorbells etc.)

then our service is limited to a

 supply and install basis and we

do not provide a set-up or

 demonstration on how to use

 the products and any apps or

accounts required are the

 responsibility of the customer.

All our prices are subject to VAT

 at the rate set by HM Government

(currently 20% for most standard

 electrical installations).

When we issue a formal quotation,

 the prices shown will clearly

 illustrate our net cost, the

amount of VAT payable and the

 total cost for the work.

On occasions, possibly due to expediency

or in an emergency, we may

 provide information and prices for work

 that is not in the form of a formal

 quotation, for example by text

message or social media. In these

 cases, any prices shown will be the

 net charge made by us and,

therefore, the customer will need to

 add 20% to the total to

 calculate the correct amount

 that they would need to pay.

If in any doubt, please ask for

 a formal quotation before agreeing

 to proceed with any work.



Preparation for our Arrival

We recommend that any rooms (including

 loft spaces) that we will work in are

emptied by the home-owner

before our arrival. Should this

 not be the case and whilst

we will take appropriate care, we cannot

 be held responsible for any

damage caused to items within the

 property or decoration of the property

 through the necessary moving of

 furniture and other household items.

 Where the work involves a number of

 rooms, we can advise

 which rooms will be worked upon during

 the following business day upon request.

Our standard pricing does not cover

 the cost of removal of existing

electrical items and this remains

 the responsibility of the

 customer - where possible we would

 ask for this to be done before

 our arrival. If we have agreed to

 take away and dispose of any items

 then this will be clearly shown on

 our quotation and the price confirmed.

We do not undertake any excavation

 work needed. Any breaking of floors or

 outside ground needs to be

 undertaken before our arrival

and the making good carried out

after we leave. The cost of this

 is not included within this quotation.

Our quotation is valid for thirty days from

 the date shown on the quotation.

Should we be instructed to carry out

 work after this point we are happy to

issue a revised quotation before work

 commences upon request.

Communication

For reasons of speed and efficiency,

 we communicate with customers

 electronically and we would require

 a valid email address from any

prospective client.

All documents such as quotations and

 invoices are sent to customers

as pdf attachments to our email.

Items such as Part-P certification for

 notifiable work, NICEIC Domestic

 Electrical Installation Condition Reports

and Electrical Installation Condition

 Reports issued in accordance

with The Electrical Safety Standards

 in the Private Rented Sector (England)

 Regulations 2020 will all be provided

 only in pdf format via email.

All correspondence with customers

 is issued in good faith and we cannot

 be held responsible for any failure to receive

 this whatsoever the cause.

In rare circumstances (such as bad weather

conditions, staff illness, unavailability of

necessary materials etc.) we may have to

 cancel  an appointment we have with the

 customer – we will always look to provide

 as much notice as possible but cannot

 guarantee the degree of this. Whilst

 we regret the inconvenience and

 potential cost there may be

 to the customer, we cannot be held

 responsible for any financial

loss incurred.

Materials

All outlets (eg switches, sockets etc.)

 are in white unless otherwise stated.

 Should you wish to upgrade outlets to an

 alternative finish then please advise us before

 any work commences.

When an upgrade to outlets is requested,

 we will specify pricing based on

our ‘VP’ range of switches and sockets.

These are available in the following

 finish combinations:

Satin Chrome Effect

with White Inserts

Satin Chrome Effect

with Black Inserts

Polished Chrome Effect

with White Inserts

Polished Chrome

with Black Inserts

Black Nickel Effect

with Black Inserts

Antique Brass Effect

with Black Inserts

For simplicity these may be

shown on quotations and

 invoices simply as ‘outlet upgrade’

and the client is free to choose one of

the above up to five working days

before installation.

A quotation or invoice which does

 not show the words ‘outlet upgrades’ or

'VP range' in the outlet description will

 refer to the standard white version.

If, at the time of installation we are unable

 to obtain the necessary outlets from the

 ‘VP’ brand range, we reserve the right

to substitute with a brand we feel is of

equal quality.

Should a finish option be

 required that is not shown in

 the list above or a specific brand

of outlet is desired then we are

 happy to source these on behalf

 of the customer and would

provide bespoke pricing once the

 cost is known.

Our USB double sockets either

comprise one USB A socket and

 one USB C socket or two

USB A sockets dependent on supplier

 availability. We will ensure

 that all the USB sockets installed

 will be of the same type to

provide a unified appearance

throughout the property.

Satin-Chrome Effect with White Inserts 

Polished-Chrome Effect with White Inserts

Black-Nickel Effect with White Inserts

Satin-Chrome Effect with Black Inserts         

Polished-Chrome Effect with Black Inserts   

Antique-Brass Effect with Black Inserts

Damage

Whilst we will take appropriate care,

 certain installations (such as but not limited

to: re-wires) will inevitably lead to

damage to existing  plasterwork and

 existing decoration.

We will not be responsible for rectifying

any such damage which would

 need to be undertaken by a contractor

 appointed and paid for by the property owner.

Should we need to lift carpets in rooms

 with fitted wardrobes, we may need

 to cut carpets where the carpets

 meet the edge of the wardrobe. The

 property owner would need to appoint and

 pay a contractor to rectify this following

 the completion of our work.

Specialist Electrics

When we relocate fixed-line telephone

 sockets, extend cabling for

 these or install an additional socket,

 the cabling terminates at the outlet

 and final connection is not undertaken

 by us nor is the cost included

within the quotation and the customer

 would need to instruct an authorised

 installer to carry-out

this work.

When we install Cat6/RJ45 cabling

 and TV coax cabling, this

 terminates at the outlet and final

 connection to media apparatus

 is not undertaken by us nor

 is the cost included within

 the quotation. We are more than

 happy to recommend a

third-party installer to carry

 out this work should the customer

 so require.

TV coax sockets and cabling

are compatible only with

a modern, digital aerial - should one

 not exist, we are again happy

 to recommend a third-party installer

to arrange this.

Legislation

Our understanding of current legislation is

that the electrics we provide for new-build

 properties are VAT exempt and those for

 completion of a full property refurbishment

 are at the reduced rate,mof 5% and

 our quotations are priced accordingly.

 However, we strongly advise clients to take

 the necessary professional taxation

 advice on this point. Should legislation

 change or a specific property be

not eligible for this exemption then

we reserve the right to amend a quotation

 or invoice at any stage

 and should payment have been

 made then we will invoice the

 client for the unpaid VAT amount

due to HMRC.

We will require a copy of the planning

 permission documentation stating that

 the project qualifies for the reduced rate

 of VAT or the VAT exemption.

For new-build properties,

items quoted will be suitable to

meet low energy guidelines (such as Part-F)

 based on our understanding of current

 legislation. However, we strongly recommend

 that clients take the necessary professional

 guidance to ensure that any item satisfies

 local building regulations and should

 enhanced products be required (for

 example: heat recirculating fans) then we

 need to be advised before work

commences. We reserve the right to

 amend quotation prices due to any

 changes of this nature and to charge

 for the removal  and replacement

 of items where we are not

advised before installation.

Invoice and Payment

Any errors in our invoice (whether discovered

 by the company or the customer) will

 be corrected so that neither party

 is disadvantaged.

Any customer queries regarding an

invoice must be raised with us within

 seven days of the date of the invoice.

After this time it is assumed that the

 customer accepts the invoice

 "as is" and will proceed to make

 full payment.

The rate of VAT shown is that which applies

 at the time the quotation was prepared.

If there is any change to this rate between

 quotation stage and payment by the

customer then the new rate will be

 applied and our invoice altered accordingly.

Where the electrical work we undertake

 runs alongside building work (for example,

an extension, renovation, kitchen installation

 or re-wire), the work quoted for

would be undertaken in at least two

 stages. Upon completion of first fix,

 we will send our invoice

detailing the full cost of the

 work through to completion and we

 will ask for a payment equal to

half the total cost (including VAT) to reflect

 the materials and labour costs experienced

 by us up to that point.

Whilst the actual cost split between first

and second fix work may

technically vary slightly  (from a 50/50 split)

 we feel this process provides a

 simpler approach and allows the

 customer to budget accurately from

 the start of the work. Should the

 total cost of the work be comprised

 allowances by another contractor

 (eg a builder) and extras specified

 by the client then the payment

 requested from the client at this point

 could be equal to the total amount

 of the client extras dependent

 upon the split between

 the two elements. We will then bill

 the balance upon completion.

In cases where a few items remain

 outstanding because we are awaiting

upon another contractor or supplier, we

 may ask for the balance to be paid

less the value of the items still to be

 completed (which we will refer to as

 a completion retention). Acceptance

of the quoted work assumes

 that the customer is happy and

 prepared to proceed on this basis.

Should we employ a third-party

 contractor to carry out work and the

property owner cancels the

work and/or appointment, any charge made

 to us by the third-party contractor will

become the responsibility of the customer.

We accept payment by cheque, cash (up to

£250.00)  and BACS transfer (internet banking). Due to the

 increased administration costs we incur

 for processing cash and cheque payments,

 these will be subject to an additional

charge of 2.5% of the  invoice value

 or £5.00 (whichever is the greater).

Payment is due within seven days of the

 issue date of our invoice and all

goods remain the property of the

 company until paid for in full.

We reserve the right to charge a 5%

 administration fee where full payment

is not received within seven days

 of the date of the invoice.

Whilst a payment to us is outstanding we will not

 commence or continue  any further work nor

 will we accept warranty claims on any work,

 current or previous, carried out by us.

Where reports (such as EICR) are

commissioned, we aim to issue the

documentation in seven days from receipt

of full payment, but on occasion this timescale

 may be extended if we are awaiting the

 necessary support paperwork.

Where Part-P notifiable work is carried

 out, the Electrical Installation

 Certificate will be  registered following full payment

 of the invoice balance and be supplied to the lead

 contractor (or customer if the work was instructed

 directly) within 28 days of this date. In situations

 where separate billing has occurred (as described

 above) then the certificate is issued within

 28 days of receipt of the final payment.

VAT

All our prices are subject to VAT

 at the rate set by HM Government

(currently 20% for most standard

electrical installations).

When we issue a formal quotation, the

 prices shown will clearly illustrate

our net cost, the amount of VAT payable

 and the total cost for the work.

On occasions, possibly due to

 expediency or in an emergency,

we may provide information and prices

 for work that is not in the form of

 a formal quotation, for example by

 text message or social media.

In these cases, any prices shown

 will be the net charge made by us and,

therefore, the customer will need to

add 20% to the total to calculate

 the correct amount that they would

 need to pay.

If in any doubt, please ask for a

 formal quotation before agreeing to

 proceed with any work.

Warranty

Our installation work is covered by a

twelve month warranty. If a

part supplied by us fails due

 to a manufacturing defect we will

 liaise with the supplier on behalf of our

 customer to obtain a replacement. Should

 there be any carriage charges levied

by the manufacturer in this process

 then these will be paid for by

the customer. Should the manufacturer

 decline to replace the item

(for whatever reason) then Advanced Electrical

 cannot be held responsible.

Consumable items (such as batteries

 and rechargeable batteries)

 are covered by a three month

 warranty due to their life span

 being affected by how they

 are used by the product in which

 they are installed.

If a product carries a manufacturer's

 enhanced guarantee in excess of

 our twelve month warranty

 and fails in this extended period

 then the responsibility for

 obtaining the repair / replacement

 rests with the client and should

we be requested to uninstall or reinstall

the item affected then we will apply

 our call-out charge(s) for this service.

Where we install client-supplied items,

 our warranty is limited purely

 to the installation work undertaken.

If we attend a warranty visit and it

transpires that the fault lies with the

 client-supplied item then  we will

 charge our call-out fee (that applies

 at that time) plus the relevant

materials and labour costs associated

with rectifying the problem.

If the outcome of a warranty visit

 is that there is no fault with either

 the electrical item supplied by us

  or the installation work we carried-out

 or that the fault is due to a reason

 separate to our work then we will charge

 our call-out fee (that applies at that time)

 plus the relevant materials and labour

 costs associated with rectifying the

 problem should the customer wish us

to do so.

We will not undertake any warranty

 work where a payment to us remains

 outstanding, whether or not the

 payment in question relates to the work

 for which the warranty claim is being made.

Reporting of snags is required by email

 directly to us and within 28 days

 of the date the second-fix work

was completed by us. After this time,

 any queries will be dealt with as warranty work.

GDPR

UK - General Data Protection Regulation –

The current data protection rules require

us to explain  to you what kind of information

 is collected and stored by us, how it may be

 used and  when it may need to

 be shared:

The information we have about

 customers is either provided by

 the customer themselves or via

 a connected third party (for

example, a builder, if the

electrical work is related to an

 extension;  an insurance company, if

 the electrical work is related to an insurance

 claim; a landlord, if the electrical work

 is related to a rented property).

The information held on our database is

limited to name, address, telephone

 number and email address.

We may receive and store other

 documents which hold additional

 information but this is not entered

on our database.

For our alarm customers,

we also store the date of the last alarm

 service carried out.

All client data is held on our computer

 and backed-up daily to a separate

 hard-drive at our administration premises.

 We do not store any client personal information

 on cloud-based servers.

We use the information we hold to enable

 us to produce quotations and

invoices for customers as well as allowing

us to keep in contact.

We do not actively share customer

 information with other organisations –

from time to time we may need to give

 a connected third party (eg a builder)

 details regarding the mutual customer

 (although this will be limited to the

 information shown above).

Where the cost of the electrical

 work is shared between a builder

 and the customer, we reserve the

 right to advise both parties

 of the current payment status of the

 other party.

We do not sell or give your

information to third party

marketing companies.

We do not currently operate a marketing

database although very rarely we

 may email customers about important

 situations (for instance changes in

legislation). Should this situtation change,

 we pledge that we would send our

existing customers messages

 no more than once a month.

At any time, a customer could opt-out

 by emailing STOP to

info@advanced-electrical.net

Should you have any questions

 regarding the UK - General

 Data Protection Regulations

then please contact us at

info@advanced-electrical.net

Advanced Electrical (Midlands) Ltd - Company Information

Registered Address: 31 Littleworth Hill, Hednesford, Cannock WS12 1NS

Trading Address: Unit 4A, Ash Park, Hyssop Close, Cannock WS11 7XA

Customer Care Telephone Number: 01543 548879

Emergency Help: 07890 515161

Email Address: info@advanced-electrical.net

Company Registration Number: 07988094

VAT Registration Number: 161 4501 41

NICEIC Certification Number: 616066000

QBE UK Limited Liability Insurance Policy Number: 10006122SF

Bank Account Details: HSBC, Sort-Code 40-17-60, Account Number 51581031